CHRISTMAS FAQS

How do I get a menu/prices/dates?
You’ll find everything in our Christmas 2018 Brochure.

How do I book?
Please complete the online form. Once we have received your enquiry a member of our team will contact you to confirm your provisional booking. Provisional bookings are not considered confirmed bookings until a deposit of £20.00 per person, per booking, has been paid.

Can any member of our party contact you about our booking?
We request that we liaise only with one designated lead contact only. Similarly, we request that all food and drinks are only paid for by the same designated lead contact. We regret we cannot enter into any correspondence with any other representatives and will only deal with the designated lead contact.

What deposits do you require?
We require a £20.00 deposit per guest, per booking, required no later than 14 days following the date the provisional booking was made.

Are deposits refundable?
Your deposit secures your provisional booking and prevents us taking bookings from other clients therefore we are unable to refund any deposits paid. It may be possible to transfer the booking to another date (subject to availability) but this is purely at the discretion of management.

How do I pay the deposit / balance?
There are a number of ways in which to pay both the deposits due and the final balance:
Cheque – please makes cheques payable to Crow Wood Leisure Ltd. Please write your name (designated lead contact name) and the date you’re visiting us on the reverse of the cheque.
Cash – you may pay with cash at Bertram’s Restaurant Reception. Please do not send cash through the post.
Card – you may pay by card in person at Bertram’s Restaurant Reception or alternatively you may pay by card over the phone by calling 01282 471930.

When is the final balance due?
Full payment is due by 31 October 2018 (for both food orders and any pre-ordered drinks packages). If the balance is not received we reserve the right to offer your table to those on our waiting list.

Are refunds available?
Refunds will not be issued until after the date of the reservation. Refunds will be only issued in the form of Bertram’s Restaurant vouchers which will be rounded down to the nearest £10.00 (minus £20.00 per person deposit). Please note that no refunds will be considered for changes and cancellations within 7 days of the reservation.

Do I need to preorder food?
Food pre-orders must be placed via the form provided by Bertram’s and paid for in full by 31 October 2018.

Do we need to preorder drinks?
We have some special party night drink packages available which attract some heavy discounts provided they are pre-ordered and paid for in full by 31 October 2018. Any other drinks can of course be ordered and paid for in full on the evening of your visit.

When are your party nights?
Please see our Christmas 2018 Brochure for all the dates, pricing and details.

Mine’s a corporate booking, can you issue me with an invoice?
Yes of course, a member of our team will discuss this with you when we confirm availability for your reservation.

How do I book accommodation?
We have a number of on-site bedrooms and a luxury apartment. Check room availability here

Do you provide for gluten free and vegetarian diets?
We can cater for most allergy related food requests. It must be specified with the pre-order before 31 October 2018 as we do need notice in order to cater for special requirements.

Do you provide halal food?
Unfortunately, we cannot cater for any Halal meat requests.

I’m a Crow Wood member, does my discount apply?
Crow Wood member discounts do not apply to any of our set-priced festive menus, functions or party nights.