Christmas 2026

FAQs

• How do I get a menu/prices/dates?

  You’ll find everything in our Christmas 2026 Brochure.

• How do I book?

  Please complete the online form. Once we have received your enquiry a member of our team will contact you to confirm your provisional booking. Provisional bookings are not considered confirmed bookings until a deposit of £20.00 per person, per booking, has been paid within 14 days of the provisional booking being made. We regret that deposits are non-refundable.

• Can any member of our party contact you about our booking?

  We request that we liaise only with one designated lead contact only. Similarly, we request that all food and drinks are only paid for by the same designated lead contact. We regret we cannot enter into any correspondence with any other representatives and will only deal with the designated lead contact.

• What deposits do you require?

  We require a £20.00 deposit per guest, per booking, required no later than 14 days following the date the provisional booking was made. We regret that deposits are non-refundable and non-transferable. Refunds for other payments will not be issued until after the event has taken place and can only be issued in the form of Crow Wood vouchers. Please note that no refunds will be considered for changes and cancellations within 14 days of the event’s date.

• Are deposits refundable?

  Your deposit secures your provisional booking and prevents us from taking bookings from other clients therefore we are unable to refund any deposits paid. We regret that deposits are non-refundable and non-transferable. Refunds for other payments will not be issued until after the event has taken place and can only be issued in the form of Crow Wood vouchers. Please note that no refunds will be considered for changes and cancellations within 14 days of the event’s date.

• How do I pay the deposit / balance?

  Bertram’s Restaurant is a cashless site. You may pay by card in person at Bertram’s Restaurant Reception or alternatively, you may pay by card over the phone by calling 01282 471930.

• When is the final balance due?

  Full and final payment for food and drink orders must be received by us no later than 31st October 2026. If the balance is not received we reserve the right to offer your table to those on our waiting list.

• Are refunds available?

  CHRISTMAS DAY

  All monies paid are treated as non-refundable deposits. A £20.00 per person booking deposit is required to make a reservation. For cancellations and reduction of numbers prior to 31 October 2026 deposits may be used against the balance or for another reservation. After 31 October 2026, all deposits are non-transferable and will be forfeit if the reservation is cancelled or if numbers are reduced. Payment will be due in full for all reservations no later than 31 October 2026, or two weeks after booking for bookings made after this date (unless stated otherwise). Bookings with outstanding monies after this deadline cannot be held further and may be cancelled. Menu choices will be due for all guests no later than 31 October 2026, or two weeks after booking for bookings made after this date (unless stated otherwise). Bookings without menu choices after this deadline may not have all options available. All dietary requirements must be mentioned on booking, and we may not be able to accommodate requests made after this point. Any credit due to overpayment or cancellation will only be processed after Christmas Day and will be in the form of a Crow Wood Resort voucher or credit against a future reservation.

  Party Nights & New Year’s Eve

  A deposit of £20.00 per person must be paid within 7 days of the provisional booking being made unless stated otherwise. We regret that deposits are non-refundable and non-transferable. Refunds for other payments will not be issued until after the event has taken place and can only be issued in the form of Crow Wood vouchers, rounded down to the nearest £10 (minus £20pp deposit). Please note that no refunds will be considered for changes and cancellations within 14 days of the event’s date. Bookings with overdue and/or outstanding monies owed may be cancelled without a full refund.

• Do I need to preorder food?

  Food and drink pre-orders must be placed via the form provided by Bertram’s to secure your order.
  We request that we liaise only with the designated lead contact to help prevent confusion and mistakes with the booking. Likewise, we please request that all food and drink are only paid for by the same designated lead contact. Full and final payment for food and drink orders must be received by at least 28 days (4 weeks) prior to the date of the event. We will not accept any changes or cancellations to food and drink orders within 14 days of the event’s date, and all orders will be delivered to the table, whether to be consumed or otherwise. Bookings with missing pre-orders may not have dining options on the evening.

• Do we need to preorder drinks?

  Our drinks packages are available for our party night dates only and are not available for New Year’s Eve or Christmas Day. The discounted prices are only valid when pre-ordered and pre-paid and will not be available to order on the date of the event. The deadline for ordering drinks packages is 28 days (four weeks) before the date of the event.

• When are your party nights?

  Please see our Christmas 2026 Brochure for all the dates, pricing and details.

• Mine’s a corporate booking, can you issue me with an invoice?

  Yes of course, a member of our team will discuss this with you when we confirm availability for your reservation.

• Can we stay overnight at the hotel?

  What a great idea! Make a night of it and stay overnight in our luxury hotel. Book your room here

• Do you provide for gluten free and vegetarian diets?

  We will do our utmost to accommodate special dietary requests, but we must be informed at the time of booking. Unfortunately, we cannot cater for any Halal meat requests.

• Do you provide halal food?

  Unfortunately, we cannot cater for any Halal meat requests.

• I’m a Crow Wood member, does my discount apply?

  Crow Wood member discounts do not apply to any of our set-priced festive menus, functions or party nights.